FAQs
What currency are the prices I see on the site?
All prices are in AED (United Arab Emirates Dirham) and USD (United States Dollar).
I just placed an order; when will it ship?
We strive to ship items as quickly as possible. Please allow 4-7 days of production time for your order to ship out. Average shipping times are between 15-21 days. Tracking numbers will be updated 3-5 days after your order has been shipped. If you don't receive a tracking number after 7 business days, please email us at info@uvx90.com.
I am not in love with my order; can it be returned? What if there is an issue?
We offer a 100% money-back guarantee if the product is defective or damaged. You have 30 days to return the item to us for a full refund. Please note that you must cover the shipping cost to send it back. Once we have received the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcel. If your package is still on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You can cancel your order with no penalty! Just make sure to cancel before it ships. If the item has already been sent, please use our easy return system to receive a full refund.
I have entered an incorrect address; what do I do now?
If you have misspelled or auto-filled an incorrect address, simply reply to your order confirmation email and confirm the details. If the address given is wrong, kindly notify us via email at info@uvx90.com. We can change the address to the correct one within 24 hours. Please note that no refund will be issued after the 24-hour window for incorrect submissions.
How long does shipping take?
Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days, depending on your destination.
I have a question that wasn't answered; can you please help?
Absolutely! We are here to help you enhance your home with our luxury fragrances. Please send us an email at info@uvx90.com, and we will be happy to assist you in any way we can.
2021
Idea Stage :
• The journey begins! I conceptualized my dream of creating a luxury fragrance brand, fueled by my passion for perfumes and the joy they bring.
2022
Research and Establishment:
Conducted extensive research on fragrance composition and market trends.
Established the uvX90 brand, laying the groundwork in the UAE, UK, and India.
Sourced high-quality ingredients from globally and developed unique scent profiles to bring my vision to life.
2023
Expansion into the USA:
Continued research on fragrance preferences and market dynamics.
Expanded uvX90’s presence by establishing the brand in the USA, tapping into new opportunities and customer bases.
Strategies for Successful International Growth
2024
Launch of uvX90 | LONDON:
After 2.5 years of hard research and dedication, our products were lab-tested, ECAS certified, and registered with Dubai municipalities. We proudly launched our exquisite uvX90 | LONDON brand, backed by a money-back guarantee, making us the first player in the GCC market.
Our products became available globally online, including platforms like Amazon in 15+ countries and Walmart and Noon, as well as through our own branded store and leading multi-branded stores.
